Introduction
The Hidden Museum ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Information We Collect
- Personal Data: Name, email address, phone number, and payment information you voluntarily provide when making a reservation or contacting us.
- Booking Data: Check-in and check-out dates, number of guests, special requests, and reservation details.
- Usage Data: Information your browser sends whenever you visit our site, including your IP address, browser type, pages visited, and time spent on pages.
- Communications: Records of correspondence if you contact us by email or through our website.
We may collect information about you in a variety of ways. The information we may collect includes:
How We Use Your Information
- Process and manage your reservations
- Send booking confirmations, payment instructions, and check-in details
- Respond to your inquiries and provide customer support
- Send you updates about your stay
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or unauthorized activity
We use the information we collect to:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
Information Sharing
- Service Providers: Third-party vendors who assist us in operating our website and conducting our business, such as payment processors and email service providers. These parties are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may share your information with:
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are retained for a minimum of three years for accounting and legal compliance purposes.
Your Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request transfer of your information to another service
- Objection: Object to certain processing of your information
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Hidden Museum
Dallas, Texas
Email: stay@thehiddenmuseum.com